• Products must be unopened, unused and in their original condition and packaging.
• Opened or used products can't be returned, except where we agree to it in a particular case.

If anything in your order arrives damaged, isn't what you ordered, or is missing, contact us within 30 days of the purchase date with your order number and a description (photos help for damaged items). We'll replace the item or refund it. If we need the item back, we'll tell you how to return it and cover the return shipping, and the unopened condition above doesn't apply.

Return and refund requests must reach us within 30 days of the purchase date (the date you placed the order). We can't accept requests made after that.

Returns and refunds are handled by our support team; there's no self-service refund on the site. Email info@laburaresearch.com or use our contact page with your order number and the items concerned. We'll confirm whether the return is accepted and tell you where to send it. Please wait for our confirmation before sending anything.

• For change-of-mind returns, you pay the cost of shipping the return to us. (For damaged, wrong or missing items, see section 2.)
• Returns must be sent with a tracked shipping method. Without tracking we can't confirm that a return was sent or delivered, and we can't issue a refund for it.

• We process refunds within 7 to 10 business days after we receive and inspect the returned product, or, where no return is needed, after we approve the refund.
• Refunds cover the price paid for the products. Shipping charges are not refunded, except when the entire order arrived damaged or wrong; then we also refund the shipping charge.
• Card and bank payments are refunded to the original payment method. Depending on your bank or card issuer, it may take a few more business days for the refund to appear.
• Cryptocurrency payments, whichever coin you paid with, are refunded in USDC on Ethereum (ERC-20) for the same U.S. dollar amount you paid for the products, sent to a USDC wallet address you give us. Please make sure the address can receive USDC on Ethereum; we can't recover funds sent to an address you gave us in error.
• Wise payments are refunded by Wise transfer.

For anything not covered here, please contact us. This policy forms part of our Terms of Service.